CRM AdminWho the retainer is for
The retainer covers whatever system you run, with the same named admin model.
Companies on Sales Cloud and Service Cloud
Users, permissions, flows, reports and releases on a retainer, with the enhancement backlog you have never had time for.
Law firms on Litify or Filevine
Admin retainers for firms whose case management platform is Salesforce-based or Filevine, run by the same team that implements them.
Teams running DocuSign CLM
Templates, clause libraries, workflows and the Salesforce connection kept current, by Micronetbd's DocuSign practice.
Manufacturers on Specright
Specification data management administered alongside the CRM by the same named admin.
Nonprofits
Nonprofit Cloud and NPSP administration on a budget that is easier to plan than a hire.
Orgs someone else built
Every engagement starts with an org assessment, so a stalled or inherited org is written up before anyone touches it.
One team for the platform, the data and the day-to-day
Micronetbd is a certified Salesforce, Filevine, Litify and DocuSign partner. We implement the platforms our clients run on, migrate their data onto them, and keep them running afterwards. The admin retainer is the keep-them-running part, and it is run by the same people who do the implementations.
That matters when a ticket turns out to be bigger than admin work. An integration that broke after an API version retirement, a CPQ rule nobody understands, a Flow that needs to become Apex: the escalation is to a colleague, estimated at agreed rates and started only with your approval.
Everything is logged in your org. You own the work and the documentation, and a handover is a document, not a conversation.
Book a working session
Tell us what you run, your user count and what is on the backlog. We will tell you on the call whether a retainer or a hire is the right answer, and quote the retainer if it is.